FAQ

Yes, every product from our company comes up with 180 days gurantee.

If you have any questions about products or need assistance with any aspect of our products and services, we're here to help. Simply send us a message using the form on our Contact Page.

Our customer support team is ready to provide answers or solutions to any issues you may encounter. We typically respond within 24 hours. We appreciate your patience and understanding as we operate with a lean team, which allows us to maintain high-quality support.

The number of boxes varies per product. If your order contains multiple boxes, they will be shipped separately and may arrive at different time.Please wait for logistics update

Ensuring your safety while using our gazebos is paramount.We advise users to mount our gazebos on concrete or wooden boards with expansion screws or ground stakes to better stabilize our products (wooden boards need to prepare their own expansion screws). Please note that in winter, you will need to clear the snow from the tarp timely to prevent the gazebo from collapsing.

If any parts are damaged or missing after you received the gazebo, please send us a message. We can provide replacement parts for you.

Assembly instructions are provided with your gazebo.If the instruction manual is missing, or if you have any questions regarding the installation, please contact us.